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Our Privacy Policy
Transport Hire ("We," "Us," and "Transport Hire® UK") is dedicated safeguarding and respecting your privacy.
This policy (alongside our terms and conditions and any other referenced documents) outlines the principles by which any personal data we gather from you or that you provide to us will be processed by us. Please carefully review the following to comprehend our perspectives and practices regarding your personal data and how we intend to handle it. By accessing our website or utilizing our app, you are acknowledging and consenting to the procedures detailed in this policy. For the purposes of the General Data Protection Regulation, the data controller is Transport Hire® UK, a company registered in England and Wales under company number 14331259, with its registered office located at 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF.
Information we collect from you
We will gather and handle the subsequent data pertaining to you:
- Information provided by you: This refers to data about yourself that you furnish to us. You may provide this information by completing forms on our website or app (referred to as "our sites") or through communication via phone, email, or other means. This encompasses the details you disclose when you engage in activities such as searching for a product or service, participating in social media features on our sites, entering contests, promotions, or surveys, and when you bring to our attention any issues with our sites. The information you provide can encompass your name, address, email address, phone number, financial details, credit card information, personal profile, photographs, and content posted on your social media profiles.
- Information collected about you: In connection with each of your visits to our sites, we will automatically gather the following details:
- Technical details, including the Internet Protocol (IP) address employed to establish a connection between your computer or mobile device and the internet, as well as your login credentials.
- Details regarding your visit, encompassing complete Uniform Resource Locators (URLs), the sequence of clicks to, through, and from our website (including timestamps), the partners you browsed or searched for, download-related issues, and any phone numbers dialed when contacting our customer service number.
- Your geographical location, provided you are a registered trade professional or customer with us.
- Information received from external sources: This pertains to data we receive concerning you when you utilize any of our other websites or services. In such instances, we would have informed you at the time of data collection if we planned to share this information internally and merge it with data gathered on this particular website or within the app. Additionally, we would have disclosed the reasons for sharing and merging your data. We maintain close collaboration with third parties, including business partners, subcontractors offering technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies. We will notify you when we obtain information about you from these sources and specify the intended purposes for using that information.
Purposes For Which We Will Use Your Personal Data
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer or trade professional | (a)Identity (b)Contact | Performance of a contract with you |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a)Identity (b)Contact (c)Financial (d)Transaction (e)Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers and trade professionals use our products / services) |
To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers and trade professionals use our products / services, to develop them and grow our business) |
To administer and protect our business and our sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers and trade professionals use our products / services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products / services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers and trade professionals for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile | Necessary for our legitimate interests (to develop our products / services and grow our business) |
Change of purpose
We will exclusively employ your personal data for the intended purposes for which it was initially gathered, unless we reasonably determine that there is a need to utilize it for an alternative purpose that aligns with the original intent. If you seek clarification regarding how the processing for this new purpose aligns with the initial one, please don't hesitate to contact us.
Our Trusted Customers
